Using the Digital Download Manager
Troubleshooting the Digital Download Manager
The Digital Download Manager streamlines the process of downloading and organizing digital albums and importing them directly into iTunes, Real Player, Windows Media Player or other locations you provide.
What are my system requirements?
What browser settings should I adjust?
Do I need to install the Digital Download Manager to buy music?
What if I don’t have the Digital Download Manager installed?
What if I the Digital Download Manager doesn't start after Java installation?
What can I do if I'm using VISTA and Internet Explorer 7.x and it still doesn't work?
How do I use the Digital Download Manager?
How do I Import into iTunes, Real Player or Windows Media Player?
Where do I find my downloaded songs?
What do I do if I don't have an MP3 player?
What do I do while the Digital Download Manager is downloading?
What does DRM-free mean?
Why are Music Downloads only available in MP3 format?
Are there any restrictions on how I use the music I purchase?
Can I burn my MP3 files on a CD and listen to it on my CD player?
Why is the availability of some songs and albums different from the CD version?
Why isn't music from my favorite recording artist available for download?
Can I download another copy of my MP3 files after the initial purchase?
Can I return a MP3 Music Download after I buy it?
Can international customers buy MP3 Music?
What are my system requirements?
Operating System Requirements
Browser Requirements
- Internet Explorer 6.x, Internet Explorer 7.x, Firefox 2.x, Safari 3.x
Java Requirements
- JRE (Java Runtime Engine) 1.5
What browser settings should I adjust?
In certain cases, settings on your browser may be preventing your files from being downloaded to your computer. Please refer to your browser's Help section for specific instructions on adjusting your browser settings.
- Enable Cookies: You will need to enable your browser to accept cookies from Avalonmusic.com to successfully download files.
- Disable Pop-Up Blockers: You should adjust your browser settings to allow pop-up windows from Avalonmusic.com.
- Enable Downloads: You may need to add Avalonmusic.com to your list of trusted sites or allow downloads from Avalonmusic.com if your browser displays a security warning.
- Enable Download Notifications: In certain cases, your browser's security settings may be preventing file downloads without notifying you that a download is being attempted, particularly if you use Internet Explorer. Check your browser's security settings to enable automatic prompting for file downloads so you know if your browser is blocking downloads.
If you are experiencing further difficulties, please refer to our Troubleshooting section for more information.
Do I need to install the Digital Download Manager to buy music?
Yes. If you choose to buy a digital album track (MP3) you must install the Digital Download Manager to transfer your purchased MP3s to your computer.
The installation of the Digital Download Manager is easy and you will be notified throughout your shopping experience that the Digital Download Manager is installed or requires installation through the use of a Java* check.
*Java is a programming language which enables applications to run on various platforms such as Windows or MAC and use various browsers, such as Internet Explorer or Firefox.
What if I don’t have the Digital Download Manager installed?
Avalonmusic.com will automatically determine if you need to install Java which will allow you to run the Digital Download Manager.
You will be prompted prior to adding digital album tracks to your shopping cart if your browser has the correct version of Java installed or you are required to install via the link provided.
Follow any on-screen instructions provided for complete installation success.
Please note that various browsers require different installation methods for Java installation.
What if the Digital Download Manager doesn't start after Java installation?
If the Digital Download Manager does not load after the Java installation, your browser settings may be preventing Java from loading properly.
Please follow the steps below for your specific browser (for other browsers, please refer to you your online documentation).
For Internet Explorer 6.x, please select Tools\Internet Options and select your Advanced tab. Turn ON your Java (Sun) settings.
Internet Explorer v6.0
For Internet Explorer 7.x, please select Tools\Internet Options and select your Advanced tab. Turn ON your Java (Sun) settings.
Internet Explorer 7.0
For Firefox 2.x, please select Tools\Options and select your Content tab. Turn ON "Enable Java".
Firefox 2.0
What can I do if I'm using VISTA and Internet Explorer 7.x and it still doesn't work?
If the Digital Download Manager does not save the digital album to the proper location or the OPEN DOWNLOAD LOCATION button doesn't work, this is due to the current security settings in Internet Explorer 7.x.
For Internet Explorer 7.x, please select Tools\Internet Options and select your Security tab. Turn OFF "Enable Protected Mode" as shown below:
Internet Explorer v7.0 and VISTA setting
How do I use the Digital Download Manager?
After your digital download purchase, you will be prompted to “Download Music Now” if your browser meets the Java requirements.
If your browser does not meet the Java requirements, you will be prompted to follow on-screen instructions to complete the Java installation prior to launching the Digital Download Manager.
The Digital Download Manager can also be accessed via “My Account”. Select “Order History and Tracking”, select your order to review and select the “Download Music Now” option.
Digital Download Manager Step-by-step
To begin downloading digital album tracks using the Digital Download Manager follow these 3 simple steps:
- Select your music player: Select your preferred music player such as iTunes, Real Player or Windows Media Player to save to the application’s default music folder. Select Other to store directly to your C:\ drive.
- Confirm files are to be saved to the default folder: Verify the save location based on your music player default location or select Change Location to specify a different location.
- Download: Select Download to begin the download process.
How do I Import into iTunes, Real Player or Windows Media Player?
If you have iTunes, Real Player or Windows Media Player installed on your computer, the next time you start the application it will import your songs into your music library. Please note that due to various configuration issues with each application, this automation may not occur depending on current user settings.
Where do I find my downloaded songs?
The Digital Download Manager downloads the digital album tracks to the folder you specified in Step 1 of the Digital Download Manager 3 step process.
By default, the locations for media players are as follows (for Windows based PCs):
- iTunes: ..\My Documents\My Music\iTunes\iTunes Music
- Real Player: ..\My Documents\My Music\real
- Windows Media Player: ..\My Documents\My Music
- Other: C:\
What do I do if I don't have an MP3 player?
You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your Avalonmusic.com downloads. If your computer is not currently equipped with a media player, you can choose to purchase a CD version which will be mailed to you and can be played on a CD Player.
What do I do while the Digital Download Manager is downloading?
Do not close the Digital Download Manager until all digital album tracks (MP3s) are 100% downloaded.
During this downloading time, you are free to return to Avalonmusic.com to continue shopping.
What does DRM-free mean?
Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from Avalonmusic.com do not contain any software that will restrict your use of the file.
Why are Music Downloads only available in MP3 format?
MP3 is the most widely compatible music file format and is supported by most media player applications, hand-held music devices, and some CD and DVD players. Our MP3 format also provides you with the freedom to transfer music you buy at the Avalonmusic.com to any device you'd like or copy it to a CD without restrictions of any kind.
What are the technical specifications of MP3 Music Download files?
Here's more information about music files:
-
Bit Rate: We encode our MP3 files using variable bit rates for maximum audio quality and smaller file sizes, aiming at an average of 256 kilobits per second (kbps). Using a variable bit rate allows us to allocate a higher bit rate to the more complex sections of music files while using a smaller bit rate for the less complex sections. The average of these rates is then calculated to produce an average bit rate for the entire file that represents the overall sound quality. Some of our content is encoded using a constant bit rate of 256 kbps. This content will have the same excellent audio quality at a slightly larger file size.
-
File Size: A typical 3-minute song takes up approximately 5MB of storage space
Are there any restrictions on how I use the music I purchase?
When you make a purchase, you are also accepting and bound by the Terms of Use. The albums and songs you purchase from our Music Stores are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD.
Can I burn my MP3 files on a CD and listen to it on my CD player?
Yes. MP3 files downloaded should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.
Why is the availability of some songs and albums different from the CD version?
Record companies do not always have the rights to sell all the songs on a CD individually. This may be at the request of the artist or due to other contractual reasons.
Additionally, digital versions of an album can sometimes contain bonus tracks not available on the CD, and sometimes the CD has tracks not available on the digital version. Record companies control what tracks are made available on specific formats, and the Music Store will offer all tracks made available for sale.
Why isn't music from my favorite recording artist available for download?
Our ability to offer music to you in MP3 format is limited by the rights granted to us by the record companies. Currently, not all record companies grant us a license to sell their music for download in MP3 format.
We are constantly working to establish and improve our agreements with record companies so we can offer a complete selection of music downloads in MP3.
We do expand our selection frequently and encourage you to check back for new additions to our product catalog.
Can I download another copy of my MP3 files after the initial purchase?
Your Music purchases are made available in your account for 24hrs from the time of purchase. If you have deleted, lost your purchased files due to a system or disk error you can access your files by logging into your account and reviewing your order history page.
Log into “My Account”. Select “Order History and Tracking”, select your order to review and select the “Download Music Now” option.
Can I return a MP3 Music Download after I buy it?
As indicated in the Terms of Use, music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact customer service.
Can international customers buy MP3 Music?
At this time music downloads are only available to customers using a credit or debit card issued by a U.S bank with a U.S. billing address. We apologize for any inconvenience this may cause you. We're working to build a successful store on Avalonmusic.com and hope to adapt it to our other Web sites in the future. Please continue to check back for additional information on supported locations.
General Issues
Contacting Customer Service
Under certain conditions, other software such as anti-virus programs, firewalls, or your browser settings may prevent the Digital Download Manager from loading or for the Java check to complete properly.
If you are experiencing any technical errors related to your browser environment, please review the following.
General Issues
The items listed below are common system settings that can impact your ability to download files from the Internet. Please refer to your system or browser documentation for specific instructions on adjusting your settings.
- Temporarily Disable Anti-Virus Programs: Anti-virus programs such as Norton and McAfee may prevent your downloads from completing. If you have these programs installed and you are experiencing issues downloading your songs, we recommend you temporarily disable your anti-virus program when purchasing from Avalonmusic.com.
- ReDisable Pop-Up Blockers: You should adjust your browser settings to allow pop-up windows from Avalonmusic.com.
- Enable Cookies: In certain cases you will need to enable your browser to accept cookies from Avalonmusic.com to successfully download files.
- Disable or Adjust Firewall Settings: If you are using the Digital Download Manager and have a firewall installed on your computer system, you may need to adjust your firewall settings to allow the Digital Download Manager access to the Internet.
- Enable Downloads from Avalonmusic.com: You may need to add Avalonmusic.com to your list of trusted sites or allow downloads from Avalonmusic.com if your browser displays a security warning.
- Enable Download Notifications: In certain cases, your browser's security settings may be preventing file downloads without displaying any notification. If this occurs, your download will fail, but your browser will not let you know why it has blocked the action. Check your browser's security settings to make sure that notifications are enabled so you know if your browser is blocking downloads.
Contacting Customer Service
If you completed a purchase but could not successfully download the MP3 files, you may need to contact Customer Service to restore access to your download. Please check the system settings listed above and then contact Customer Service if you require additional assistance.
Please contact Customer Service at 1-800-788-6543 from Monday to Friday, 9 a.m. to 5 p.m. Eastern Standard Time.